At Haven To Door, your satisfaction is our top priority. We want you to feel confident and worry-free when shopping with us. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- The product must be unused, undamaged, and in its original packaging.
- Certain items (e.g., hygiene products, consumables, customized items) are non-returnable for safety and hygiene reasons.
2. Return Process
- Contact our customer support team via [your email/phone] within 7 days of receiving your order.
- Share your order number and reason for return.
- Our team will guide you through the process and provide return instructions.
- Once we receive and inspect the item, we will notify you about the status of your return.
3. Refunds
- If your return is approved, a refund will be processed.
- Refunds for Cash on Delivery (COD) orders will be issued via bank transfer, Easypaisa, or JazzCash.
- Refunds may take 7–10 working days to process.
- Shipping charges (if any) are non-refundable.
4. Exchanges
- If you received a defective or wrong product, you are eligible for a free replacement.
- Exchanges are subject to stock availability.
5. Damaged or Incorrect Products
- Please check your parcel before payment to the courier.
- If you receive a damaged or incorrect product, report it immediately to our support team with photos or videos as proof.
- We will arrange for a replacement at no extra cost.
6. Contact Us
For return requests, exchanges, or further assistance, contact us at:
📧 Email: shaikhrafay377@gmail.com
📞 Phone: +923183943578